Frontline Transport (“we”, “us”) respects your privacy. This policy explains what personal information we collect through this website, why we collect it, and how we handle it. We follow the principles of Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect
We only collect the information you choose to send us through the website’s forms:
- Quote requests: your name, company name (optional), email address, phone number and preferred contact method, plus the shipment details you provide, such as pickup and delivery locations, dates, a description of the goods and any special requirements.
- Contact messages: your name, email address, phone number (optional) and your message.
We do not ask for payment details, government identification numbers or passwords through this website. Please do not include them in a form.
Why we collect it
We use your information only to:
- respond to your enquiry and prepare a quote;
- contact you about the shipment or service you asked about; and
- protect our forms against spam and abuse.
We do not sell your information, and we do not use it for marketing or add you to a mailing list. By submitting a form and ticking the consent box, you agree to be contacted about your request.
How your enquiry reaches us
When you submit a form, our website server sends your submission by email to our business inbox. To do this we use two service providers:
- FormSubmit (formsubmit.co), a form-to-email service that relays the submission to our inbox; and
- Google, which provides our business email (Gmail), where enquiries are received and kept.
These providers process information on our behalf and may store or process it outside Canada, including in the United States, where it may be subject to the laws of that country.
Who we share it with
We do not share your information with anyone except the service providers above, and, if you go on to book a shipment with us, the people directly involved in moving it, such as a carrier or the receiver at the delivery address, to the extent needed to complete it. We may also disclose information where the law requires it.
How long we keep it
We keep enquiries only as long as we need them to respond to you, to carry out any shipment you book, and to keep normal business records. When we no longer need them, we delete them.
Cookies and tracking
This website does not use advertising or analytics cookies and does not load third-party tracking scripts. To limit abuse of our forms, our server briefly uses the internet (IP) address of each submission to apply a rate limit. This is held only in temporary memory and is not stored in a database.
How we protect it
The website is served over an encrypted (HTTPS) connection, and form submissions are checked and sent from our server rather than from your browser. Access to our business inbox is limited to the people who need it to respond to enquiries. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.
Your rights
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. You can also withdraw your consent to being contacted at any time. To make a request, contact us using the details below. We will respond within 30 days.
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada (priv.gc.ca).
Contact us
For privacy questions or requests, contact Frontline Transport by email at flt.movemyfr8@gmail.com or by phone at 1 (647) 537-2308. You can also use our contact page.
Changes to this policy
We may update this policy from time to time. When we do, we will post the new version on this page and change the effective date shown.